Refuse The Substandard Care At Orthopedic Medical Group of Riverside by Dr. John Gonzalez
Many patients are directed to Orthopedic Medical Group and John Gonzalez MD through insurances (both workers compensation and medical). Because they were directed to a specific provider, patients feel they have no choice and wind up enduring a substandard level of care out of fear of being denied benefits or ignorance to their ability to choose a different doctor.
Contact your insurance company and ask what other orthopedic surgeons are available.
Below are excerpts of the conversation between S.A.M. and me. My impression is that he too felt trapped into seeing Dr. John Gonzalez. (For ease of reading, I have altered some of the original text but not to the point it changes what was intended by S.A.M)
I am so very disappointed with the treatment I am getting at Dr. Gonzalez’s clinic.
The staff is very rude and obnoxious, especially Angie and they make you wait at least 1.5 hrs. to 2 hrs. before you get to see Dr. Gonzales. It seems he is always running late which is why sometimes patients get up and leave.
I personally brought this matter to Dr. John Gonzalez’s attention and his attitude is “they always come back.” Just like me because I am stuck with him until I get carpal tunnel surgery on my left hand. After that I do not plan on ever returning.
The whole experience makes one feel unwelcome and sad I even have to be there for treatment.
I am still awaiting confirmation on my pre-op/surgery dates. It has been 3 weeks and I have received nothing but the run around and bad attitudes from Dr. John Gonzalez and his staff.
When I reached out to S.A.M, I requested that he allow me to post his concerns, and below is part of his response.
Thanks for the reply, and yes you can post my concerns on your website but only after my surgery for the simple reason Dr. John Gonzalez is operating on me and I am not too sure about him, so I don’t want any complications.
After waiting 2 hours, Sharon M finds Dr. John Gonzalez Arrogant & Rude…. Then Finds Another Doctor
Sharon M had posted the following on an earlier version of this website. (italics added for clarification)
I am scheduled for my first visit with Dr. John Gonzalez. I work for Target and have been diagnosed with carpel tunnel in my right hand. Glad I found your website while searching for information about the doctor. My injury is work related, but I think I still have the right to choose a doctor, I hope. Did you find a good ortho doctor? Thanks for your time and information.
I responded to Sharon about the great experience I had with Dr. Hiromu Shoji, and suggest she reach out to him (as I would suggest to anyone if he is still in practice). Sharon M. responded with the following:
I had to keep my appointment with Dr. John Gonzalez because I was running out of my pain medication and needed to get it refilled.
Luckily, I told my adjuster about your website prior to going to the appointment. He read the whole thing and decided to suggest their company stop referring people to Dr. Gonzalez and told me he would set up an appointment with another doctor. I called him from the doctor’s office after I had been waiting 2 hours (just to prove your point) then called him after to explain how rude and arrogant Dr. John Gonzalez[orthopedic surgeon at Orthopedic Medical Group of Riverside] was, as he would not answer any of my questions about post-surgery, my thumb that I have to crack every 10 minutes etc… He gave me a dumb pamphlet that looks like a cheap comic book. Hope Sedgewick does stop referring people to him. I’ll warn anyone I come in contact with (about 500 people a day) to steer clear of him and OMG [Orthopedic Medical Group of Riverside]. Thanks again for the heads up.
I was just curious if John Gonzalez MD ever covered his name badge and asked you to tell him his name? I wasn’t sure if he does this to everyone or if it was just me. I guess he figured I was asking too many questions about surgery. He seemed rather irritated when I told him his name. Thanks again for making such a big difference in my life.
Angel Rene Moncada Jr. A Patient of Gurvinder Sunny Uppal Dies
“I feel that the care given to my son while under your care was pathetically minimal. There did not seem to be any concern about having him treated in a timely or proper manner. Perhaps this was motivated by financial compensation. The longer he remained a patient the longer you would receive payments or maybe it was just an attitude of not caring about the patients well being.”
Below is an archived conversation between myself (Paul Lowry) and Angel Rene Moncada Jr.’s mother that I was able to find as I was cleaning some old computer files. I must have been able to make a copy of this prior to removing PHPBB.
While you are welcome to ready the entire correspondence, including the letter she sent to Dr. Sunny Uppal of Orthopedic Medical Group of Riverside, the highlights are:
At every visit he was made to wait 2 to 3 hours to be seen despite the fact that he found it very difficult to sit that long with his back injury and made that known to your office staff. They didn’t seem to care.
Other forms of treatments were never discussed by Dr. Sunny Uppal.
Excessive delays (about 5 months) in treatments allowed the patient to suffer much more pain than needed.
Sunny Uppal MD didn’t listen to the patients concerns.
While my problems were with Dr. John Gonzalez at Orthopedic Medical Group of Riverside, I believe that each of these doctors are unethical and as such find solace in the company of others like themselves.
Below is the correspondence between Angel Rene Moncada Jr.’s mother and me.
Thank you so much. I have a letter than I have written to Dr. Uppal and I am sending copies to Zenith Insurance, my son’s attorney and the Medical Board of California. Someone needs to do some investigations into what is going on. I spoke with Robby Bell who is an x employee of Budway and he said that many of the drivers that were sent to the medical group had complaints but I guess they did not voice them. I will get this out to you as soon as I can. Thank you for your support with your website.
The letter his mother sent to Dr. Sunny Uppal at OMGNET.com
November 23, 2010
Gurvinder S. Uppal, MD
6800 Brockton Avenue
Riverside, CA 92506
RE: Angel Rene Moncada Jr.
I find that I must write this to you regarding my son, Angel Moncada.
He died on October 8, 2010.
Angel was injured on the job and filed a notice with his employer, Budway Enterprises. The owner is the type of person that feels that everyone is after his mighty buck and unfortunately refused to accept the workman’s comp claim until after Angel hired an attorney and 3 months later an MRI showed a shoulder injury and injury to 2 of his disks.
This means that medical services were held up. He was then sent to your office to be seen for these injuries. This was in June of 2009. At every visit he was made to wait 2 to 3 hours to be seen despite the fact that he found it very difficult to sit that long with his back injury and made that known to your office staff. They didn’t seem to care.
He received some physical therapy on his back but it did not help. The physical therapy sessions were scattered so far apart that there was no way that it was going to help. You told him that his back problem was not operable. There are also other methods of treatment that do not involve surgery. None of these were offered to him. He went without back therapy for almost a year. You did however mention epidurals to ease his pain. There was a long gap between the time you suggested this and the time Zenith issued authorization.
Zenith authorized epidurals to be given in April of 2010. Every time Angel went into see you, you would ask how the epidurals were working. And every time you asked, Angel would tell you he had not received any yet. Then in October of 2010 he received a copy an authorization that had been issued in April and was contacted for his first Epidural. Unfortunately he was in the hospital extremely ill when he got notice that his Epidural injection appointments were made and for him to come to the surgery center on the 6th of October. I called to notify the surgery center that he was in ICU in the hospital.
In regards to his arm, after receiving 12 therapy sessions it was decided that he would need surgery on his shoulder. This was 9 months after the injury. The surgery was done as an outpatient. Two weeks after the surgery the staples were removed and physical therapy was begun. Right after the second therapy session the incision opened and started bleeding. You told him to discontinue the physical therapy until the wound healed. This took a few weeks. Unfortunately the physical therapy did not start up right away and if I am not mistaken took about 2 months. I had some concerns about the arm not getting exercised and the fact that it may freeze up on him. That is exactly what happened. He never did get full use of his arm and he continued to have pain that was strong enough to wake him up at night when he moved his arm. He stated that he was in more pain now that before the surgery. Since physical therapy was held up for so long, not only did it freeze up and he was told by the physical therapist during an evaluation that the muscle appeared to be atrophied. The scar ended up being 1 inch wide and about 3 inches long. There was no muscle tissue under the scar and when he held his arm straight out you could actually see a hole where the scar was and it seemed as if you could feel the bone through the skin tissue. He never got full use of his arm back and like I said before, the pain continued. However, every time he went in to see you, you would say that the arm looked good. Even though he would tell you that he could not use it and continued to have pain.
Angel passed away on October 8, 2010. A year and a half after he started his workman’s comp claim.
Here is what really bothers me. If he had been given the Epidural shots in April or May of 2010 would he have had less pain? If he had less pain would he have known that the pain he was feeling in September might have been something other than his back? He was telling me that the pain in his back was radiating around to his front.
Had we known, he could have gone to see a physician sooner and they might have found that he had an e-coli infection. While in the hospital it was determined that he had e-coli sepsis. In the hospital ICU he was so unstable that they were not able to do an MRI with contrast to find the exact location of the source of the infection. Had they been able to find it there may have been a different out come?
The death certificate said Respiratory failure as primary and secondary was e-coli septic shock, Etiology unknown, lung failure; kidney failure and liver failure. However while speaking with one of the physician’s he said that e-coli infections usually come from the intestinal tract. And that there was a possibility that the intestine may have burst and this is what caused the Septic Shock. He developed ARDS and in turn suffered failure of his lungs, his kidneys and his liver.
I feel that the care given to my son while under your care was pathetically minimal. There did not seem to be any concern about having him treated in a timely or proper manner. Perhaps this was motivated by financial compensation. The longer he remained a patient the longer you would receive payments or maybe it was just an attitude of not caring about the patients well being.
I work in the medical field and in fact do physician credentialing. I verify all aspects of the information submitted by the physician.
It worries me that you would be so blasé about the patient’s timely treatments. I also found a website where other people have complained about the time they have to wait in your office and the non-caring attitude of some of the physicians and staff.
Does Zenith know about this? I would hope that if they did that they would have made arrangements with your office to correct this injustice to their members. A patient’s time is just as important to them as yours is to you. If a patient comes in 3 hours late would you still see them? I doubt it very much.
What concerns me now is the treatment of future patients.
Angel was considering a medical malpractice law suite against you but since he is now deceased that will never come to be. The Medical Board needs to be aware of what is going on in this medical facility. Unfortunately as I view the MBOC hotsheet monthly, I realize that there are many physicians who do more harm to their patients than to help.
You need to do some very deep soul searching about what you do.
The following is a reminder of a portion of the physician’s oath.
Read it, not one, not twice, but every morning before you start your day to remind you why you are there and why you studied for all those years.
“I swear to fulfill, to the best of my ability and judgment, this covenant:
I will respect the hard-won scientific gains of those physicians in whose steps I walk, and gladly share such knowledge as is mine with those who are to follow.
I will apply, for the benefit of the sick, all measures which are required, avoiding those twin traps of overtreatment and therapeutic nihilism.
I will remember that I do not treat a fever chart, a cancerous growth, but a sick human being, whose illness may affect the person’s family and economic stability. My responsibility includes these related problems, if I am to care adequately for the sick.”
After waiting FOUR (not for) Hours – Patient Discovers Dr. Richard Biama is “…unprofessional, discriminates and is rude”