Here is an email I received from Judy C. regarding her billing problems with Orthopedic Medical Group (Apple Valley & Riverside Locations). She started trying to correct the problem in May 2005 and by February 2006 (when she reached out to me) it had still not been resolved.
Italics have been added for clarification.
I came upon your website while searching for some information re: OMG Orthopedic Medical Group of Riverside. I am impressed with the information you have provided and the time you took to do so.
Although my problem is not with a particular doctor of the group, I am hoping you might provide me with some assistance. My daughter was treated by a doctor of the group (Apple Valley location), beginning in April 2004. The doctor was excellent.
However, he left the group sometime after Aug. 2004 and went to another group. (I have my own suspicions as to why he left!).
I have been phoning, writing letters, faxing info to OMG (Orthopedic Medical Group)of Riverside since May 2005 regarding my account. They continually send me a bill when in fact, they owe me money. I have provided them with documentation and in our last few conversations we agree on the fact they owe me money and the amount.
Telephone messages left with the office manager go unanswered. I have filed a complaint with my health plan, although they have paid all bills and I am not sure they can be of any assistance.
Although the dollar amount I am owed is not a large amount that is not the point. No one should have to wait for the money owed them when all documentation has been provided. To some individuals the amount I am owed would help with groceries or Christmas presents for their children.
No one should have to deal with the frustrations this medical group causes.
I am wondering if you have any suggestions/contacts I can make to expedite the return of my money. My last call to the group was Nov. 30 2005 when I left a message for the manager, “Judy”, directly on her voice mail. To date, she has not returned my call. Any information you may provide will be appreciated.
I am hoping you are feeling well and that your dealings with this group have been resolved.