Hi Paul!

I am absolutely appalled and utterly disgusted with the treatment I received at OMG Riverside (Orthopedic Medical Group of Riverside) . The last 4.5 months have been an absolute nightmare.

In July I broke my leg, and because I had to be treated immediately, I had no time to switch my network out of Riverside (I now live in San Diego). I was forced into their care due to the urgency of my injury. The doctors and staff at OMG Riverside [ Orthopedic Medical Group of Riverside ]have made this experience the longest, most stressful time- physically and emotionally.  I truly believe, had I not been in their care, I would be in a much better place now in terms of my recovery.

Where do I even begin…

I had to repeat my situation to every single person I came into contact with- even being asked multiple times what I was there to be treated for… despite already being an established patient.

I waited to be seen, a minimum, of 2 hours for every appointment.  Once I was taken to a room, I could wait up to 1 hour for the doctor to even enter the room. All the while, I was in the dark and would be scolded if I asked how much longer. Keep in mind, I was driving the 2 hours from San Diego to the provider on top of this extra wait time.

On top of that, the women at the front desk have the most horrendous attitudes- over the phone and in person. My suggestion- if you can’t handle the heat, get out of the kitchen. People like that should not be around patients who are undergoing a stressful time as it is. The lack of compassion and empathy is unbelievable.

If I called the office to get information about anything at all- or to ask for an update on a pending authorization, etc. , I never got what I needed. Every time, without fail, I was sent to the voicemail of my doctor’s assistant and I would never receive a call back. The message machine says to give 48 hrs. for a return call. I gave them 72 hrs. sometimes even more, and when I would call back to follow up- I would be scolded by the girls- asking me to stop nagging them and that they had many other patients to take care of as well… and that they would get to me when they got to me.

I was treated by Dr. Uppal [Dr. Sunny Gurvinder Uppal ],  He performed a surgery on my leg, and it did not go as planned. He kept pointing fingers at me for reasons as to why the surgery didn’t go as planned- he said my bones were not of good quality without ever doing any kind of test to verify that. (Now with my new doctor I find, after testing, my bones are just fine, and it was in fact his failure to perform).

When I would ask questions, he would laugh and almost never gave me the answers I was looking for. He was terrible at communicating and did not respect the doctor patient relationship. He was constantly saying “If you were my daughter… I’d do this and that” and treating me as such, and it was not appreciated. He did not respect my questions at any point.

Now, when Dr. Uppal [ Sunny Gurvinder Uppal, M.D. ] suggested I needed a second surgery- he had his partner in his office give me a “second opinion” (which makes no sense because apparently Uppal is the director over the office, no bias there….).

The second doctor that saw me was Dr. Baima [ Richard Biama, MD –  Joint & Trauma Surgeon ] He had not even discussed with Dr. Uppal my situation. Nor had he seen my x rays until he was right in front of me that same day, and within seconds, declared I needed surgery.

When my father and I asked him to give us a better understanding as to why, he said, “I think my 4 years of medical school and 2 years of residency qualify me to know what I’m talking about.” I kid you not, word for word. At this point, I chose to switch providers.

I am now trying to have them provide my new doctor with my medical records so I can proceed with treatment. HOWEVER, their incompetence continues to delay my care. I called about a month ago to request my records. A gentleman in the office told me they were going to be mailing my records and I should receive them the following week. I confirmed and got off the phone, glad I wouldn’t be dealing with them again.

After not receiving them in the time promised, and waiting an extra reasonable amount of days, I called back and was told that I was not telling the truth because it didn’t show in their records that anyone had requested anything; it isn’t my fault that they didn’t document things. I have my phone records to prove the calls made. Understand, I cannot make the appointment with my new Orthopedic Specialist until I receive those records, so until then I remain in the dark regarding my remaining recovery time.

I have been in a cast for the last 4.5 months, not the usual timeline for my kind of injury, with no end in sight at this point. It has been incredibly stressful, physically and emotionally, and all I want to do is move on at this point.

I just got off the phone with them and I am at my breaking point. NOBODY deserves to be treated like that.

It’s unfortunate that they get away with all of this. I want to fight them and make sure that nobody else is treated this way. These providers are dealing with people in sensitive and volatile situations- dealing with people’s HEALTH AND LIVES. They should be kept accountable.

THANK YOU THANK YOU for creating this site. I hope one day that place is shut down.

The post I am absolutely appalled and utterly disgusted with the treatment I received at OMG Riverside (Orthopedic Medical Group of Riverside) appeared first on Orthopedic Medical Group Riverside - Dr. John Gonzalez.

It is disheartening to hear these stories, and to know 10 years after my horrific experience with this medical group, they are still at it.

My deepest wish (well after winning the 1B Lotto, and finding my Ms. Right) is that people would do more research on the medical professionals they are going to trust to work in their best interest.

What most people don’t realize is that you have the right to choose who you work with.  You can refuse care from a physician and even in an HMO setting, they will provide different doctors.

The original review can be found here.  Except for formatting and minor edits for clarification and ease of reading (which appear in [ ]) this is exactly as written.

I was referred by My Attorney and [Orthopedic Medical Group of Riverside] are not the best!

Avoid them!!!!

[Wait times are] over an hour to get seen with an appointment… Today I filled out My paperwork 10 mins after I was due to be seen and didn’t get seen till an hour after I had My Appointment! And didn’t get out till 11:45am appointment was @ 9:30am.

[Dr. Uppal] lied to me saying my rehabilitation would more than likely be [around] 1 1/2 [years], yet released me at barely 13 months. So, I’m still in pain and he’s released me so I’m no longer entitled to any benefits!

They seem to side on Workers Comp instead of a Patient that is a referral from an attorney.

The Office Manager is never available to talk!

Oh and if you do decide to be seen here, don’t even schedule an early appointment with Dr. Uppal he’s always in late because of his Hospital duties in the early AM at least that’s what I was told!

Once you agree for them to operate your stuck with them and you’ll go from being a Patient to being Paperwork!

I feel like they gave me the bare minimum they could just to move on with the Next 💰 Paying Patient!

I’m NO Longer getting my Workers Comp benefits thanks to both these Dr’s but they’re getting paid every time I’m in!!!!!

Do your research People, it’s your health what matters not their per$onal Benefit$$!!!!

I’m losing out on my monthly income and medications!!!!

They know who I am… This is NO way to treat any patient especially not a Vet!!!!!!!

The one star is for the lady at the front desk she’s always overloaded with work! & does seem to care but can only do so much!!!!!

The post Another Inhumane Experience at Orthopedic Medical Group of Riverside! appeared first on Orthopedic Medical Group Riverside - Dr. John Gonzalez.

Once my first hand regained strength, orthopedic surgeon John Gonzalez directed me to call in and schedule a pre-op appointment; we would select a date, discuss the particulars, and move forward with the surgery.

About six months later, I called in as instructed to learn from the staff that only the doctor can schedule a pre-op appointment. My attempts to schedule the right kind of appointment were thwarted, and this just didn’t make any sense, so I asked to speak with the office manager.

In speaking to her, I stated the doctor had told me that everything had already been approved and that I was supposed to call in and schedule a pre-op appointment for the second carpel tunnel surgery; she parroted the staff in that only the doctor can schedule a pre-op appointment because it had to be submitted to the insurance company for approval.

I relayed that Dr. John Gonzalez stated it was already approved. At my insistence she went and got the file and confirmed the second surgery had already been approved but repeated she was unable to schedule the appointment I needed.  I needed to make an appointment to speak to the doctor so the doctor could set a pre-op appointment. 

“You mean I need to schedule an appointment to schedule an appointment?”

In a chaotic office that actually made me come in so they could schedule another appointment for me to come in, it is no surprise their website is down.

Think about this for a minute.

Websites are not the novelty they were once. Today, a companies’ website is their face to the world.

Whether through disorganization, equipment failure, or just apathy, OMGNET.com, Orthopedic Medical Group of Riverside’s face to the world, is non-functional and missing.

What level of care and organization can you expect from Orthopedic Medical Group of Riverside  (OMGNET.com) when they let their website go down for days?

Is this the organization, the staff, the doctors you are thinking about trusting to do surgery on your body?

It seems like a huge jump from a dysfunctional website to finding another provider, until in my case failure Surgeon John Gonzalez’s staff to provide complete and accurate information to my and my anesthesiologist caused my first schedule surgery to be postponed at the last minute (after taking time off, making travel arrangements, fasting, etc.) and could have led to extreme complications (including death) on the rescheduled surgery had it not been for a diligent nurse double and triple checking everything).

In my opinion, the same disfunction that caused allowed their site to go down is the same dysfunction that caused problems at surgery time.

A former business associate used to say when someone shows you who they are, believe them the first time they show you.

With so many excellent Orthopedic Surgeons in Riverside, consider finding one that is not associated with Orthopedic Medical Group of Riverside.  Even if you were referred here by your primary physician, YOU HAVE THE RIGHT TO CHANGE SURGEONS…

The post Why You Should Be Concerned Their Website Is Down appeared first on Orthopedic Medical Group Riverside - Dr. John Gonzalez.

On a recent deep dive into the credentials of John Gonzalez of Orthopedic Medical Group of Riverside we attempted to verify his certification with the American Board of Orthopaedic Surgery (ABOS).

His name did not come up along with a list of possible reasons for his absence.

In my opinion the reason is irrelevant. His absence is just an extension of the disorganization and miscommunication of his office, and further demonstrates why you should avoid him, and all doctors associated with Orthopedic Medical Group of Riverside.

Those who are unable to handle the minutiae have not earned the right to be entrusted with the critical responsibility of surgery and follow up care.

The post Is Riverside Orthopedic Surgeon Dr. John Gonzalez board certified by the American Board of Orthopedic Surgery? appeared first on Orthopedic Medical Group Riverside - Dr. John Gonzalez.

There are so many people that over the years have shared their experiences, and they all have a common theme, it astonishes me that anyone still goes to him.

YOU HAVE THE RIGHTS TO BE ASSIGNED TO ANOTHER DOCTOR…. don’t risk your health and your sanity.  Just ask to be transferred.

Here is the review (author unknown) from webmd.com.  For ease of reading I have reformated the post and where the text has been changed or altered (for ease of reading and so search engines can index properly), I have added [ ] marks around changes or editions for clarification.

The post Another Scathing Review for Orthopedic Surgeon John Gonzalez of Riverside appeared first on Orthopedic Medical Group Riverside - Dr. John Gonzalez.

The post Is Orthopedic Medical Group of Riverside Using Fake Reviews To Improve Their Horrible Image? appeared first on Orthopedic Medical Group Riverside - Dr. John Gonzalez.

Below is the review of Orthopedic Medical Group that was left on Google Maps by Gloria Gullien.

Sloppy clerical work has long plagued these orthopedic doctors, and my opinion is that it puts patients at risk.  Dr. Gonzalez of Riverside failed to inform the surgery center that I had sleep apnea.

With so many great orthopedic surgeons in the Riverside and the Inland Empire area, why settle for this?

They [Orthopedic Medical Group of Riverside] have you on hold for 15 minutes then come on phone to tell you hold again.

Oh no this place supposed to be doing my surgery?

Got a authorization for wrong body part as well….

Oh Gee What kind place is this !!!!!!

See original review for Orthopedic Medical Group Riverside

Have you had an experience with OMGNET that you would like to share with others?  If so please comment here or reach out to me and I will give you all of the room you need to share your story.

The post Orthopedic Medical Group (Dr. Gonzalez) Got Authorization For Wrong Body Part appeared first on Orthopedic Medical Group Riverside - Dr. John Gonzalez.

Any suggestions for my research on Blue Cross Blue Shield decent doctors?

Much appreciated and thanks for the useful warning about certain doctors in this group.

The post I read your website and was appalled appeared first on Orthopedic Medical Group Riverside - Dr. John Gonzalez.

The post THANK YOU For This Site appeared first on Orthopedic Medical Group Riverside - Dr. John Gonzalez.

The post Dr. John Gonzalez’s Arrogance Was Overwhelming. I Will Certainly Find Another Doctor Who Cares appeared first on Orthopedic Medical Group Riverside - Dr. John Gonzalez.